Shipping policy
SHIPPING POLICY
Last Updated: August 26, 2026
We are committed to providing clear and transparent shipping information to our customers worldwide. Please review this Shipping Policy before placing your order.
1. ORDER PROCESSING
Orders are generally processed within up to 3 business days after the order is successfully placed and payment is confirmed.
Business days are Monday through Friday, excluding applicable public holidays.
Processing time is separate from shipping/transit time.
During periods of unusually high order volume, promotional events, holidays, product launches, or other exceptional circumstances, processing may take longer. If a material delay affects your order, we will provide notice where required by applicable law.
Once your order has been shipped, you may receive a shipping confirmation email containing available tracking information.
2. ESTIMATED SHIPPING TIME
After your order has been processed and shipped, our standard estimated transit time is:
Worldwide Standard Shipping: 5–8 business days
Therefore, under normal circumstances, customers should generally allow:
Up to 3 business days processing + approximately 5–8 business days shipping.
Shipping times begin after the order has been processed and transferred to the applicable shipping carrier.
Delivery estimates are not guarantees unless we expressly identify a delivery date or service as guaranteed.
Actual delivery times may vary depending on destination, carrier operations, customs clearance, local postal services, weather, holidays, and circumstances outside our reasonable control.
3. WORLDWIDE SHIPPING
We offer shipping to supported destinations worldwide.
Availability may depend on the destination country, local regulations, carrier coverage, product restrictions, customs requirements, or other logistical considerations.
We reserve the right to decline or cancel an order if we cannot legally or reasonably deliver to the destination provided.
If we cancel an order because we are unable to ship it, amounts paid for the affected products and applicable shipping charges will be refunded in accordance with applicable law.
4. SHIPPING COSTS
Applicable shipping costs will be displayed at checkout before you complete your purchase.
Where we offer Free Shipping, no standard shipping charge will be added for eligible orders.
Additional charges for optional expedited or premium shipping services, where available, will be clearly disclosed before purchase.
5. ORDER TRACKING
When tracking is available, you will receive tracking information after your order has shipped.
Please allow approximately 24–72 hours after receiving your shipping confirmation for tracking information to become available or update within the carrier's system.
Tracking availability and frequency of updates may vary depending on the destination and shipping carrier.
6. SHIPPING AND DELIVERY DELAYS
Although we work to meet our estimated delivery times, delays may occasionally occur due to circumstances such as:
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Customs inspections or clearance;
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Carrier delays;
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Severe weather;
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Natural disasters;
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Public holidays;
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Transportation disruptions;
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Local postal service disruptions;
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High-volume shopping periods;
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Government restrictions;
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Incorrect or incomplete shipping information; or
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Other circumstances outside our reasonable control.
If we are unable to ship your order within a shipping timeframe that we expressly promised, we will provide any notice, cancellation option, refund, or other remedy required by applicable law.
Nothing in this Shipping Policy limits any mandatory rights you may have regarding delayed or undelivered orders.
7. CUSTOMS, DUTIES AND IMPORT TAXES
International shipments may be subject to customs duties, VAT, GST, import taxes, brokerage charges, or other governmental fees imposed by the destination country.
Unless expressly stated at checkout that such charges are included, customers may be responsible for applicable import duties, taxes, and customs charges imposed by their local authorities.
These charges are determined by the destination country and are generally outside our control.
We are not responsible for customs processing times.
Nothing in this section limits any disclosure or payment obligation imposed on us by applicable law.
8. ACCURATE SHIPPING INFORMATION
Customers are responsible for providing complete and accurate shipping information at checkout, including:
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Full name;
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Street address;
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Apartment or unit number, where applicable;
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City;
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State, province, or region;
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Postal or ZIP code;
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Country; and
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Any other information reasonably required for delivery.
Please review your shipping information carefully before submitting your order.
If you discover an error, contact us as soon as possible at:
We will make reasonable efforts to correct the address before shipment, but changes cannot be guaranteed once an order has been processed or shipped.
9. INCORRECT OR INCOMPLETE ADDRESSES
If a package cannot be delivered because the customer supplied an incorrect or incomplete address, the package may be returned to the sender or otherwise handled by the carrier.
Where permitted by applicable law, reasonable costs associated with reshipping or returning an order resulting from customer-provided incorrect shipping information may be the customer's responsibility.
We will not impose charges or deductions where prohibited by applicable consumer protection law.
10. REFUSED OR UNCLAIMED PACKAGES
If a package is refused, not collected, or returned because delivery could not be completed, please contact us.
Where permitted by applicable law, reasonable shipping, return shipping, customs, or carrier charges resulting from a customer's refusal or failure to collect a package may be deducted from an applicable refund.
This provision does not affect your mandatory rights to cancel, withdraw from, reject, or return an order under applicable consumer protection laws.
11. LOST PACKAGES
If your package has not arrived within the expected delivery period, please contact us at:
We may work with the shipping carrier to investigate the shipment.
If a shipment is determined to be lost, we will provide an appropriate remedy, such as replacement or refund, where required by applicable law or our applicable policies.
Customers should not be required to resolve carrier disputes themselves where applicable consumer law places responsibility for delivery on the merchant.
12. PACKAGES MARKED AS DELIVERED
If tracking indicates that your package was delivered but you cannot locate it, please:
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Check around the delivery location;
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Check with members of your household;
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Check with neighbors or building management where appropriate; and
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Contact the local carrier when appropriate.
You should then contact us at neveerlostt@gmail.com so we can assist with reviewing the situation.
Carrier tracking showing “Delivered” may be considered as part of an investigation but does not automatically eliminate rights or remedies available under applicable law.
13. DAMAGED SHIPMENTS
Please inspect your order as soon as reasonably possible after delivery.
If your order arrives damaged, please contact:
Include your order number and, where reasonably possible, photographs or video showing the damaged product and packaging.
We will evaluate the issue and provide an appropriate remedy in accordance with our Return & Refund Policy and applicable consumer protection laws.
14. MULTIPLE PACKAGES
Orders containing multiple products may occasionally be shipped separately for logistical reasons.
As a result, products from the same order may arrive in separate packages or on different dates.
When available, separate tracking information may be provided for each shipment.
You will not be charged additional standard shipping fees solely because we choose to divide an order into multiple shipments, unless otherwise clearly agreed before purchase.
15. ORDER CANCELLATIONS
If you wish to cancel an order before shipment, contact us as soon as possible at:
We cannot guarantee cancellation once processing has begun or the order has been transferred to the carrier.
Any statutory cancellation or withdrawal rights available under applicable consumer protection law remain unaffected.
16. EUROPEAN UNION CUSTOMERS
Customers in the European Union may have mandatory delivery, cancellation, withdrawal, refund, and other consumer rights under applicable EU and national laws.
Nothing in this Shipping Policy is intended to exclude or restrict those rights.
Where EU consumer protection law applies and conflicts with a provision of this Shipping Policy, the applicable mandatory consumer protection law will prevail.
17. UNITED KINGDOM CUSTOMERS
Customers in the United Kingdom may have statutory rights relating to delivery, cancellation, refunds, and non-delivery under applicable UK consumer protection legislation.
Nothing in this Shipping Policy limits rights that cannot lawfully be excluded or restricted.
18. OTHER INTERNATIONAL CUSTOMERS
Customers in Australia, Canada, New Zealand, and other jurisdictions may have mandatory consumer guarantees or delivery rights under applicable local laws.
Nothing in this Shipping Policy is intended to exclude, restrict, or modify statutory consumer rights that cannot legally be excluded.
Where applicable local law provides greater protection than this policy, the mandatory law will prevail.
19. RISK OF LOSS
Responsibility for loss or damage during transportation will pass to the customer only at the time permitted by applicable law.
Nothing in this Shipping Policy is intended to transfer shipping risk to a consumer earlier than permitted by mandatory consumer protection law.
20. CONSUMER RIGHTS
Nothing in this Shipping Policy excludes, restricts, waives, or modifies any mandatory consumer right, guarantee, remedy, or protection that cannot lawfully be excluded under the laws applicable to your purchase.
If any provision of this Shipping Policy conflicts with mandatory consumer protection legislation applicable to you, the mandatory legal requirement will prevail to the extent of that conflict.
21. CHANGES TO THIS SHIPPING POLICY
We may update this Shipping Policy from time to time to reflect changes in our shipping practices, carriers, destinations, Services, or applicable laws.
The latest version will be available on this page.
Changes will not retroactively remove consumer rights where prohibited by applicable law.
22. CONTACT US
If you have questions about shipping, tracking, delivery, or your order, please contact us at:
Email: neveerlostt@gmail.com
Please include your order number whenever possible so we can assist you efficiently.