RETURN & REFUND POLICY

Last Updated: August 26, 2026

We want you to shop with confidence wherever you are in the world. We offer a 30-day return policy, subject to the conditions below and any additional rights provided by applicable consumer protection laws in your country or region.

1. 30-Day Worldwide Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return, the product must:

• Be in substantially the same condition in which you received it;

• Be unused or only reasonably handled as necessary to inspect the product;

• Include all essential parts, accessories, manuals, and components originally supplied;

• Include the original packaging whenever reasonably possible; and

• Be accompanied by your order number, receipt, or other proof of purchase.

Products showing excessive wear, misuse, intentional damage, unauthorized modification, or missing essential components may be ineligible for a full refund, except where applicable law requires otherwise.

2. How to Start a Return

To request a return, contact us at:

neveerlostt@gmail.com

Please include:

• Your order number;

• The product you wish to return;

• The reason for the return; and

• Photos or other information where relevant.

Returns must be sent to the return address provided by our customer service team after your return request has been reviewed.

Please do not return products to the address shown on the shipping package unless we specifically instruct you to do so.

Items returned without first requesting a return may experience delays or may not be accepted, except where applicable law provides otherwise.

3. Return Shipping Costs

For voluntary returns, including change-of-mind returns under our 30-day policy, the customer is generally responsible for return shipping costs.

If the product is defective, damaged upon arrival, incorrect, or the return is required because of an error on our part, we will provide an appropriate remedy and cover reasonable return shipping costs where required by applicable law.

If local consumer protection laws require us to cover return shipping in additional circumstances, those laws will apply.

We recommend using a trackable shipping method for customer-paid returns.

4. Damaged, Defective, or Incorrect Products

Please inspect your order after delivery.

If your product arrives damaged or defective, or you receive an incorrect product, contact us as soon as reasonably possible at:

neveerlostt@gmail.com

Please provide:

• Your order number;

• A description of the problem;

• Photographs or video of the product; and

• Photographs of the packaging when relevant.

After reviewing the issue, we will provide an appropriate remedy, which may include a replacement, repair, partial refund, or full refund depending on the circumstances and applicable law.

Nothing in this policy limits your statutory rights regarding defective, damaged, unsafe, misdescribed, or non-conforming products.

5. Non-Returnable Items

Unless otherwise required by applicable law, the following products may not be eligible for voluntary returns:

• Gift cards;

• Personalized or custom-made products;

• Products damaged through misuse, neglect, accidents, or unauthorized modification;

• Products specifically identified as Final Sale before purchase; and

• Products that cannot reasonably be returned for health, hygiene, or safety reasons after being opened, where legally permitted.

Please contact us if you are unsure whether your product is eligible for return.

These exclusions do not override statutory rights relating to defective, damaged, incorrect, unsafe, or misdescribed products.

6. Sale and Promotional Items

Products purchased during regular sales, promotions, or with discount codes remain eligible for our standard 30-day return policy unless they were clearly identified as Final Sale before purchase.

A promotional discount alone does not make an item Final Sale.

Final Sale restrictions apply only where permitted by applicable law.

7. Refunds

Once we receive and inspect your return, we will notify you of the outcome.

If your refund is approved, it will be issued to your original payment method.

We aim to process approved refunds promptly. Your bank, card issuer, or payment provider may require additional time to post the refund to your account.

If more than 15 business days have passed after we confirm that your refund was issued and you have not received it, please contact:

neveerlostt@gmail.com

Nothing in this section extends a refund deadline where applicable law requires us to issue your refund sooner.

8. Original Shipping Charges

For voluntary returns under our 30-day return policy, original shipping charges, expedited shipping charges, customs duties, taxes, and other delivery-related fees are generally non-refundable, except where required by applicable law.

If a return results from our error or an eligible defective, damaged, incorrect, or non-conforming product, shipping costs will be handled in accordance with applicable law.

Some jurisdictions require the refund of standard outbound delivery charges when a consumer exercises a statutory cancellation or withdrawal right. Where applicable, we will comply with those requirements.

9. Exchanges

If you would like a different product, please contact us.

Depending on your location and the circumstances, the fastest option may be to return the original product and place a separate order for the replacement.

Defective or incorrect products will be handled separately in accordance with this policy and applicable consumer protection laws.

10. European Union Customers

Customers located in the European Union may have statutory rights in addition to our voluntary 30-day return policy.

For qualifying distance purchases, EU consumers generally have a 14-day statutory right of withdrawal beginning from the date the goods are received, subject to applicable exceptions.

When exercising an applicable statutory right of withdrawal, consumers may be entitled to reimbursement of the purchase price and standard outbound delivery costs in accordance with applicable law.

Customers may be responsible for direct return shipping costs where permitted by law and where they were properly informed of this responsibility before purchase.

Our voluntary 30-day return policy does not replace or restrict these statutory rights.

11. United Kingdom Customers

Customers in the United Kingdom may have statutory cancellation, refund, repair, replacement, and other consumer rights under applicable UK law.

For qualifying online purchases, UK consumers generally have a statutory cancellation period in addition to our voluntary return policy.

Nothing in this policy limits or replaces any mandatory rights available under UK consumer protection law.

12. United States Customers

For customers in the United States, our 30-day return policy applies in addition to any rights available under applicable federal or state law.

Nothing in this policy limits any consumer rights that cannot legally be waived.

13. Canada, Australia, New Zealand, and Other Countries

Customers in Canada, Australia, New Zealand, and other jurisdictions may have mandatory consumer guarantees, warranties, cancellation rights, or remedies under local law.

Our 30-day return policy provides additional contractual return rights and is not intended to replace, restrict, or exclude mandatory statutory protections.

Where local law provides greater protection than this policy, the applicable mandatory law will prevail.

14. Customs, Duties, and Taxes on Returns

International customers may be responsible for customs duties, import taxes, VAT/GST, brokerage charges, and other government or carrier fees associated with their orders.

For voluntary returns, these charges may be non-refundable unless applicable law provides otherwise.

Customers are responsible for properly completing any required customs documentation when returning products internationally.

We are not responsible for delays caused by incomplete or incorrect return customs documentation provided by the customer.

15. Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If an order is returned because the customer provided an incorrect or incomplete address, reasonable reshipping or return costs may apply where permitted by law.

Please contact us as soon as possible if you discover an error in your shipping address.

16. Refused or Undeliverable Packages

If a package is refused or cannot be delivered and is returned to us, reasonable shipping, return shipping, customs, or carrier charges may be deducted from the refund where permitted by applicable law.

Any mandatory consumer rights applicable to the transaction remain unaffected.

17. Packages Marked as Delivered but Not Received

If tracking information indicates that your order was delivered but you cannot locate it, please:

• Check the delivery location and surrounding area;

• Ask household members or neighbors;

• Check with building management, where applicable; and

• Contact the shipping carrier.

You may then contact us at neveerlostt@gmail.com so we can investigate the issue.

Carrier delivery confirmation may be considered as part of our investigation but does not override any mandatory rights available under applicable law.

18. Mandatory Consumer Rights

Nothing in this Return & Refund Policy is intended to exclude, restrict, waive, or modify any consumer right, statutory guarantee, warranty, remedy, or protection that cannot lawfully be excluded or limited.

Depending on your location, you may have additional rights under the consumer protection laws of your country, state, province, territory, or region.

Where this policy conflicts with a mandatory provision of applicable consumer protection law, the mandatory law will prevail.

Our 30-day return policy is intended to provide additional rights and does not replace any statutory rights available to you.

19. Changes to This Policy

We may update this Return & Refund Policy from time to time to reflect changes to our business practices, services, or applicable laws.

The version of the policy applicable to your purchase will be determined in accordance with applicable law.

20. Contact Us

For questions regarding returns, refunds, exchanges, or damaged products, contact us at:

Email: neveerlostt@gmail.com

Please include your order number whenever possible so we can assist you more efficiently.